Lumière Psychology is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Collection of Personal Information

Lumière Psychology may collect personal information that is necessary to provide psychological services and respond to enquiries.

This information may include:

• Name

• Date of birth

• Contact details

• Emergency contact information

• Medicare details

• Referral information

• Health and medical information relevant to your care

• Information submitted through website contact forms or online bookings

Providing personal information is voluntary; however, insufficient information may limit our ability to provide services.

How Your Information Is Used

Your personal information may be used to:

• Provide psychological assessment and treatment

• Communicate with you regarding appointments and services

• Process payments and Medicare claims

• Liaise with your healthcare providers where appropriate and with your consent

• Meet legal, ethical and professional obligations

Personal information will only be used for purposes related to your care unless otherwise required or authorised by law.

Online Bookings and Practice Management

Lumière Psychology uses Halaxy to manage appointments, client records and practice administration.

Information submitted through online bookings may be stored securely within Halaxy's systems. For information regarding Halaxy's privacy practices, please refer to their privacy policy.

Website Analytics and Cookies

This website may collect non-identifiable information such as:

• Browser type

• Device information

• Pages visited

• Time spent on the website

This information is used to improve website performance and user experience.

Cookies may be used to facilitate website functionality and analytics.

Storage and Security of Information

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Client records are stored securely using practice management systems and are retained in accordance with legal and professional record-keeping requirements.

Disclosure of Information

Personal information will not be disclosed to third parties without consent except where:

• Required by law

• Necessary to prevent serious and imminent risk to an individual or the public

• Required as part of professional obligations under relevant legislation or ethical guidelines

Access to Your Information

You may request access to your personal information or request corrections if information is inaccurate or incomplete.

Requests should be made in writing and will be responded to in accordance with applicable privacy legislation.

Contact

If you have any questions regarding this Privacy Policy or how your information is managed, please contact:

Lumière Psychology

Email: lucia@lumierepsychology.com
Website: www.lumierepsychology.com

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

Last updated: June 2026